NBA 2K

Category: The City

Issue: When viewing the Social menu in The City lobbies, Friends and Crew members may be sorted at the bottom of the list.

Status: Investigating

Updates:

• Updates will be shared here as available.

Community Discussion: https://entry.doublecounler.cloud/channels/887383292142297089/1542719790433570826

Category: The REC

Issue: When a squad backs out of The REC, they may be split into different lobbies.

Status: Investigating

Updates:

• Updates will be shared here as available.

Community Discussion: https://entry.doublecounler.cloud/channels/887383292142297089/1542504738921250816

Category: PC

Issue: The key binding menu does not display remap options for Shooting, Passing, and Blocking.

Status: Resolved

Updates:

• [Aug 28, 2 AM PT]
  • This issue should now be resolved in Update 1.2.
• [Aug 26, 2 PM PT]
  • This issue will be resolved in an upcoming patch update. Thanks for your patience.

@role-name

Category: PlayStation

Issue: We are aware some players on PlayStation are currently unable to purchase VC, the Pro Pass, or the Hall of Fame Pass from within NBA 2K27.

As a temporary workaround, you can purchase directly via the PlayStation Store either on your console or at the link here. Thanks for your patience.

Status: Resolved

Updates:

• [Aug 26, 1 PM PT]
  • Players on PlayStation can now purchase VC, the Pro Pass, the Hall of Fame Pass, Pass Upgrade, and Level Skips from within NBA 2K27. If you are still having issues, please contact 2K Support.

@role-name @role-name

Category: MyTEAM

Issue: The Buy It Now option is not visible in the Auction House.

Status: Resolved

Updates:

• [Aug 28, 2 AM PT]
  • This issue should now be resolved in Update 1.2.

@role-name

Category: NBA 2K HQ Companion App

Issue: Players may see incorrect Animation Requirements in the Builder Glossary.

Status: Resolved

Updates:

• [Aug 22]
  • If you are on iOS and did not already reinstall the app, you can now visit the App Store and update to the latest version (v1.0.7) to resolve this issue.
• [Aug 21, 9 PM PT]
  • We have released a hotfix update to ensure NBA 2K HQ displays the correct Animation Requirements in the Builder Glossary. On iOS, please delete and reinstall the app. On Android, please visit the Google Play store and update to the latest version (v1.0.7).

@role-name @role-name

Category: NBA 2K HQ Companion App

Issue: Players may encounter a long loading screen after logging in to the NBA 2K HQ app.

Status: Resolved

Updates:

• [Aug 23]
  • Please visit Google Play or the App Store and update to the latest version, which should improve the login loading speed.

@role-name @role-name

Category: Twitch Drops

Issue: Players may encounter an "UNABLE TO LOAD REWARDS" error or fail to receive one or both Locker Codes when attempting to claim 2K26 Locker Codes from the NBA 2K27 Gameplay Trailer & Roadmap Reveal livestream.

Status: Resolved

Updates:

• [July 29, 1 AM PT]
  • We have resolved the issue that was preventing some users from claiming their 2K26 Locker Codes from the NBA 2K27 Gameplay Trailer & Roadmap Reveal Twitch Drops.
  • If you previously encountered this error, please clear your browser cache, then visit the NBA 2K Twitch Drops page and follow the steps provided. Your Locker Code(s) should now appear there.
• [July 28, 5 PM PT]
  • Watch time progress was tracked properly and is not lost. We’ll share updates as soon as more information is available.
• [July 28]
  • We are working on a resolution for affected users. Thank you for your patience and understanding.

Community Discussion: https://entry.doublecounler.cloud/channels/887383292142297089/1531689659762086108

@role-name @role-name

Issue: Some players on PC who claimed the Level 39 Low Poly Baller are not receiving it in their inventory.

Status: Resolved

Updates:

• [May 18]
  • We have resolved this issue. Please fully restart your game and check again now. Thank you for your patience!

Community Discussion: https://entry.doublecounler.cloud/channels/887383292142297089/1505290914241708193